Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data
Last Updated: January 15, 2025
quinavolex (we, us, or our) respects your privacy and is committed to
protecting your personal data. This privacy policy explains how we collect, use,
disclose, and safeguard your information when you visit our website quinavolex.com or use our
financial recovery services.
This policy applies to all personal information we collect about you, whether through our
website, phone conversations, email communications, or in-person consultations. By using
our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information You Provide
Contact details including name, email address, phone number, and mailing address
Financial information such as income details, debt amounts, and financial goals
Communication records from consultations, emails, and support interactions
Payment information and billing details for our services
Documentation you provide related to your financial situation
Information We Collect Automatically
Website usage data including pages visited, time spent, and navigation patterns
Device information such as IP address, browser type, and operating system
Cookies and similar tracking technologies to enhance your experience
Location information based on IP address for service customization
How We Use Your Information
We use your personal information for legitimate business purposes related to providing
financial recovery services. Our primary uses include:
| Purpose | Legal Basis |
|---|---|
| Providing financial consultation and recovery services | Contract performance |
| Processing payments and managing client accounts | Contract performance |
| Communicating about your services and appointments | Legitimate interest |
| Improving our services and website functionality | Legitimate interest |
| Compliance with legal and regulatory requirements | Legal obligation |
Important: We never sell your personal information to third parties. We
only share data as necessary to provide our services or as required by Australian law.
Information Sharing and Disclosure
We may share your information in limited circumstances:
Service Providers: Trusted third parties who assist with payment
processing, technology services, and business operations under strict confidentiality
agreements
Legal Requirements: When required by Australian law, court orders, or
regulatory authorities
Business Protection: To protect our rights, property, or safety, or
that of our clients or others
Professional Partners: With your explicit consent, we may share
relevant information with financial institutions or legal professionals working on your
behalf
Your Privacy Rights
Under the Australian Privacy Principles and Privacy Act 1988, you have several rights
regarding your personal information:
Access Your Data
Request copies of personal information we hold about you, including how it's being used and who has access to it.
Correct Information
Request corrections to any inaccurate or incomplete personal information in our records.
Restrict Processing
Request limitations on how we use your information in certain circumstances while maintaining our service relationship.
Data Portability
Receive your personal data in a structured, commonly used format for transfer to another service provider.
To exercise any of these rights, contact our privacy officer at
support@quinavolex.com. We'll respond to your request within 30 days and
verify your identity before processing.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from
unauthorized access, use, or disclosure:
Industry-standard encryption for data transmission and storage
Regular security audits and vulnerability assessments
Access controls limiting staff access to information on a need-to-know basis
Secure data centers with physical security measures
Regular staff training on privacy and security protocols
Incident response procedures for potential data breaches
Data Retention and Deletion
We retain your personal information only as long as necessary for the purposes outlined
in this policy or as required by Australian law. Our retention periods include:
| Information Type | Retention Period |
|---|---|
| Client consultation records | 7 years after service completion |
| Financial documentation | 7 years as required by tax law |
| Website analytics data | 26 months maximum |
| Marketing communications | Until you unsubscribe |
| Payment records | 7 years for accounting purposes |
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and
provide personalized services. We use:
Essential Cookies: Required for website functionality and cannot be
disabled
Analytics Cookies: Help us understand how visitors interact with our
website
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant content and track campaign
effectiveness
You can manage cookie preferences through your browser settings, though disabling certain
cookies may affect website functionality.
International Data Transfers
While we primarily store data within Australia, some of our service providers may be
located overseas. When we transfer personal information internationally, we ensure:
The receiving country has adequate privacy protections
Contractual safeguards are in place to protect your information
You are informed of such transfers where required
Your consent is obtained for sensitive information transfers
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices,
technology, or legal requirements. We'll notify you of significant changes by:
Posting the updated policy on our website with a new effective date
Sending email notifications for material changes
Providing in-app notifications where applicable
Requiring consent for significant changes that affect how we use your data
Complaints and Disputes
If you have concerns about how we handle your personal information, please contact us
first. If you're not satisfied with our response, you can lodge a complaint with the
Office of the Australian Information Commissioner (OAIC).
OAIC Contact Details:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
Privacy Questions or Concerns?
quinavolex Privacy Officer
Vulture St at State High, stop 8
South Brisbane QLD 4101, Australia
Vulture St at State High, stop 8
South Brisbane QLD 4101, Australia
Phone: +61 2 6260 4288
Email: support@quinavolex.com
We aim to respond to all privacy inquiries within 5 business days.