Data Usage Policy
Understanding how quinavolex.com collects and uses information to enhance your experience
At quinavolex, we believe transparency about data collection builds trust. This policy explains how we use various tracking technologies on quinavolex.com to improve your experience and provide relevant financial recovery resources.
We've updated this policy in January 2025 to reflect current practices and give you better control over your data preferences.
How We Track Information
Our website uses several methods to understand how visitors interact with our financial resources and educational content. These technologies help us improve our services and provide more relevant information about financial recovery strategies.
Essential Tracking
Required for basic website functionality, including secure access to your account dashboard and maintaining your session while browsing our financial resources.
These cannot be disabled as they're necessary for the website to work properly.
Functional Enhancement
Remembers your preferences for content display, language settings, and which financial topics interest you most.
Helps customize your experience based on your previous interactions with our educational materials.
Performance Analytics
Tracks which sections of our financial guidance are most helpful and where visitors might encounter difficulties.
This data helps us improve our content organization and identify popular recovery strategies.
Content Personalization
Suggests relevant webinars, resources, and educational content based on your browsing patterns and expressed interests.
Enables us to highlight financial recovery information that matches your specific situation.
Specific Ways We Use Your Data
- Resource Recommendations: When you view articles about debt management, we track this interest to suggest related webinars and educational materials that might help your situation.
- Website Improvement: We monitor which pages load slowly or cause confusion, then make technical improvements to enhance your browsing experience.
- Content Effectiveness: By tracking which financial strategies generate the most engagement, we can focus on developing similar helpful resources for other visitors.
- Communication Timing: We note when you're most active on our site to send relevant updates about new educational content at optimal times.
- Technical Support: If you encounter problems accessing our resources, tracking data helps us identify and resolve technical issues quickly.
- Educational Pathways: We track progression through our financial recovery guides to understand which learning sequences work best for different situations.
Browser-Based Controls
Account-Level Preferences
Data Retention Timeline
Different types of information are kept for varying periods based on their purpose and legal requirements. Here's how long we typically retain different categories of data:
30 days: Basic browsing patterns and session information for immediate website optimization.
1 year: Content preferences and educational progress tracking to maintain personalized experiences.
3 years: Communication history and resource usage patterns for service improvement analysis.
7 years: Essential account information and compliance-related data as required by Australian financial regulations.
Questions About Data Usage?
We're committed to transparency about how we handle your information. Reach out if you need clarification about any aspect of our data practices or want to discuss your privacy options.